Patient Experience

Dr. Banister and his administrative team recognize that although they deal with brain and spine surgery every day, these are once-in-a-lifetime experiences the patients they treat. For this reason, Dr. Banister firmly believes in maintaining a clean, comfortable environment where patients feel at home and are welcome to ask questions. Dr. Banister and his team stand at the ready to provide patients with all of the information and support they’ll need as they pursue their treatment plans—whether it’s a patient’s first appointment or their last.


Requesting an appointment

Dr. Banister’s office is staffed by helpful, efficient administrators who are dedicated to working with you to set up an initial appointment that accommodates your schedule. Many of Dr. Banister’s patients are referred to his office by primary care providers, but appointments are still available without a referral.

Before your first appointment, you will be asked to send over medical records and previous imaging studies as appropriate. This information is requested in advance so that Dr. Banister can familiarize himself with your unique case before this initial evaluation. Please call us at (806) 279-1183 to set up an appointment, or email for additional information.

Before your first appointment

In order to maximize efficiency at your first consultation with Dr. Banister, please be sure to bring the following items with you to your first appointment:

  • Information such as your date of birth, contact information, and designated emergency contact phone number;
  • Any paperwork that Dr. Banister’s administrative team has recommended that you complete before your initial appointment;
  • Recent results from diagnostic imaging, blood testing, medical records, or other documentation related to your recent medical health; and
  • Your insurance card, as well as payment for a co-pay (if applicable).
  • When faced with questions in a clinical environment, it can be easy to forget important dates (such as when symptoms started, what triggers pain, etc.). Some patients find it helpful to jot down this information as well as any questions for medical personnel in the days leading up to an initial appointment so that they can answer any questions accurately and completely.

    Your first appointment

    It is a good idea to arrive about 30 minutes before your appointment time so that you can fill out any additional paperwork and have any last-minute questions answered by Dr. Banister’s staff. Dr. Banister is committed to reviewing each patient’s file and information before he meets them for the first time, so you know that when he meets you, he is already familiar with your case and is prepared to discuss your symptoms and proposed treatment, as well as addressing any other concerns you have.

    Honesty and openness are important elements in most relationships, and the relationship between physician and patient is no exception. In order to ensure that you receive the best treatment available, it is important to be straightforward and frank with Dr. Banister and his staff about all aspects of your care. This type of communication is a two-way street, so it is Dr. Banister’s pledge that he and his team will enthusiastically engage in open dialogue with you about your diagnosis, treatment, and options.

    Procedure & Recovery

    Understanding Your Procedure and Recovery

    Well-informed patients are the best patients. Why? Because patients who are informed about their procedure and recovery, as well as what is expected of them and what they can expect of others, often have better outcomes after treatment. With that in mind, Dr. Banister and his team are committed to making sure that you have all of resources you’ll need to make sound decisions about your treatment, and to get through your recovery as painlessly as possible.

    Your Procedure: What to Expect

    Every procedure is different, so each one is associated with different risks, complications, and recovery timelines. Dr. Banister will make sure you are well-versed in each of these long before your procedure. Dr. Banister and his nurses and staff have your best interest in mind and are happy to be sources of support for you during the process.

    Before you come in for your procedure, you will receive a packet containing all the information you’ll need to know beforehand, as well as what to expect on the day of your procedure. This packet will also include information for your caretaker after surgery, if appropriate. Remember, you can always ask questions if you need more information or if something is not covered in your pre-procedure information packet.

    Preparing for Your Procedure

    It is perfectly natural to feel some anxiety and nervousness before your procedure. Your pre-procedure packet will hopefully address many of your concerns and/or questions, but Dr. Banister and his team are always willing to provide any additional information and reassurances, no matter how last-minute.

    Before your procedure, you’ll receive specific information on how to best prepare, covering topics like things you can or can’t do before the procedure (including restrictions on medications and food), how to work with your insurance , and wheels you can set in motion for recovery before you even go in for the procedure.

    The Day of Your Procedure

    Because of all of the preparation you and Dr. Banister have put in before you procedure, the actual day-of should be a breeze. All procedures are associated with different steps of preparation, but Dr. Banister and his team will make sure that you have everything you need to be ready for the various aspects of this day. You can always ask questions if anything is unclear or if you are feeling uncertain about anything.

    Your pre-procedure information packet should include information about where to go for your procedure, where your caretaker or family members can wait, how long the procedure will last, and what you should bring with you.


    One of the most critical elements—perhaps the most critical—is your diligence in recovery and physical therapy. Dr. Banister will discuss expectations and options before you have surgery, and he will go over other things you can expect after surgery, too. This may include conversations about how long you will be in the hospital, how independent you will be after your procedure, how long it will take for you to heal, when you can go back to work, and whether there will be a need for you to complete a course of physical therapy.

    It is important to take the recovery process seriously, because any procedure without the proper recovery is fruitless—and is often associated with short-lived benefits.

    Payment & Insurance

    Dr. Banister shares the same priorities as his patients—healing and exceptional patient care. His administrative staff will work with you and your insurance to streamline the payment process and allow you to remain focused your health. If your insurance provider is not listed below, please get in touch with Dr. Banister’s administrative staff and they will look into how to facilitate out-of-network requests. You can always call Dr. Banister’s office at (806) 279-1183 if you have any questions about billing or insurance.

    The insurance providers we work with include:

  • Aetna Medicare Advantage HMO
  • Aetna Medicare Advantage PPO/POS
  • Aetna Non-Gated PPO/Gated HMO
  • Cigna PPO/OAP
  • Cigna PPO/OAP/HMO
  • Galaxy Healthcare PPO
  • Galaxy Medical Savings Plan
  • HealthSmart ACCEL
  • HealthSmart GEPO
  • HealthSmart PPO
  • HealthSmart/Interplan Health Group
  • HealthSpring Specialist
  • Humana Choice Care PPO
  • Humana Medicare Choice PPO
  • MultiPlan Beech Street Workers Comp
  • MultiPlan PPO
  • MultiPlan Viant/Beech/ppoNext
  • UHC HMO Select
  • UHC Non-HMO Choice/Options
  • USA MCO Workers Compensation
  • New Patients

    Below you will find PDFs to download and complete before your initial assessment with Dr. Banister. By completing these before your appointment, you can ensure that the information you provide is accurate and detailed. Please contact our office at (806) 279-1183 if you have any questions on these forms. We look forward to meeting you!

    Patient Bill of Rights


    Patient Information

    Schedule An Appointment

    Patient Testimonials

    Although Dr. Banister and his team are always happy to tell you about what they can do for you, sometimes reviews from people just like you carry more weight. Below are links to reviews from previous patients who have agreed to candidly share their experiences being treated by Dr. Banister. If nothing else, these patients will hopefully inspire you to continue to work towards recovery—there’s a lot to keep going for!

    Dr. Banister was our second evaluation of my sciatica that was causing me a lot of pain in my hip and ran down the right side of my leg into my foot. I was barely getting around. From the moment I made the first appointment with the wonderful and caring staff to the first appointment with Dr. Banister, I was put at ease. Dr. Banister took the time to listen to my symptoms and reviewed each page of the MRI with both my husband and me. We also discussed my other health issues and came up with the best option to help relieve my pain.

    The option that we went with was Laminectomy - Laminotomy – Diskectomy surgery. The surgery was set up at Baylor Medical Center of Frisco. The staff at the hospital from check in to check out was great. Dr. Banister and his team took the time to calm me down before surgery and were there after the surgery to make sure everything went well. The surgery was a great success. Today I do not have any more pain down the right side of my hip, leg, and into the foot where the sciatica had been wreaking havoc. Thank you for the awesome care!

    - Tracy S

    My name is Steve Calderon and I am a Dallas fireman who just recently had a Level II Spine Fusion, performed by Dr. William Banister in January 2016. The procedure was done at Baylor Medical Center in Frisco, and took approximately 3 hours to complete. I was hospitalized for 3 days and returned home for rehabilitation.

    I had injured my back several years ago and had attempted everything other than surgery to alleviate the pain. I’ve had injections and massages, taken pain medication, seen a chiropractor, and done stretching exercises. At times, one or several of these would aid in the pain management, but over time, the pain would come back, each time a little bit quicker than the last. To finally rid myself of my back pain, I contacted Dr. Banister.

    Before surgery was even considered, Dr. Banister made sure he had a thorough knowledge of my history and symptoms. He then ordered an MRI and we went from there. Dr. Banister stated that he likes to attempt pain management prior to any surgery but, considering my history, surgery was my best option.

    After surgery, Dr. Banister insisted I follow his instructions and not to attempt to rush back into regular routines. By following Dr. Banister’s instructions, my back began to heal and I was walking within days. Within 3 months, I was not only walking with no pain, I was off my pain meds and was taking no aspirin, no ibuprofen—nothing at all. After 3 months, I began to slowly swim laps and within 3 ½ months, I was up to 20 laps. I began doing push-ups and now 4 months out of surgery, I feel great. I still swim, do push-ups, and walk a lot.

    I have none of the previous lower back pain I’ve always had. It’s nice to be able to get up out of bed pain-free. I know my back is still in the process of healing and am still very conscious of what I do and don’t do; however, I can do more now, only 4 months out of surgery, than I could before surgery.

    My thanks to Dr. Banister and all of his associates. Thank you for allowing my back to experience some of the joys that I couldn’t enjoy before surgery. I know with time; it will only continue to improve.

    - Steve C

    I cannot begin to express my gratitude for Dr. Banister.

    For the past three years, I have lived with extreme neck pain that completely changed my energetic and active lifestyle. Though I had found an excellent pain doctor, my quality of life continued to deteriorate. In order to avoid neck surgery, I tried every possible conservative treatment and therapy that existed, but nothing worked. I began to lose hope that I would ever have my life back. I made the decision that my last option, though seemingly bleak, was to explore neck fusion surgery. A dear friend of mine suggested I get a second opinion from Dr. Banister. I immediately made an appointment, but was certain that he would tell me the same thing that so many other medical professionals already had.

    I could not have been more wrong! Dr. Banister spent 45 minutes with me in my initial visit. In addition to explaining every single detail of my neck injury, he gave me something that I had not even considered in three years...HOPE! I left his office with a completely new outlook on life and my worry had dissipated drastically.

    As he had foretold at my initial visit, the minute I came out of anesthesia after surgery, I knew the horrific pain I had endured was gone. Dr. Banister performed my neck fusion surgery on Friday and I was back to work on Tuesday.

    Dr. Banister literally gave me my life back! I will be forever grateful to him and his wonderful, friendly and courteous staff. They have permanently blessed my life!

    - Amy J


    Dr. Banister sets himself apart from other neurosurgeons by providing compassionate care to his patients. He cares about the whole individual—not just the diagnosis. Click on any of the videos below to see Dr. Banister in action!

    Cervical Disk Fusion with Neurosurgeon Dr. William Banister

    Lumbar Spine Fusion with Neurosurgeon Dr. William Banister

    Ask The Doctor with Dr. William Banister - Herniated Disk Leg Pain

    Lumbar Diskectomy with Neurosurgeon Dr. William Banister

    Ask The Doctor with Dr. William Banister - Instant Relief Spine Surgery